Domestic Warranty Terms

Kärcher Domestic Warranty

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Kärcher Pty Ltd (“Kärcher”) of 385 Ferntree Gully Road, Mount Waverley, VIC, 3149 Tel: 1800 675 714, provides the following warranty in relation to the Kärcher Home & Garden range (“Product”)

For safety and use instructions, please refer to the user guide enclosed with this Product or our website at www.Kärcher.com.au

WARRANTY - DOMESTIC

Definition; A machine purchased for domestic household use.

Kärcher warrants that, subject to the exclusions and limitations below, the product will be free from defects in material and workmanship for the duration of the warranty period from the date of purchase.

Accessories included in the scope of supply with any machine are included in that machines warranty period (i.e surface cleaner supplied with K 7 Premium Smart Control + Car & Home Kit also receives 5 year Warranty + 2 year extension in line with terms outlied below)

2yr Warranty

Domestic G Series petrol engine driven high pressure cleaners.
Wet & Dry Vacuums, Floor Cleaners, Floor Polisher, Window Vacuums, Steam Cleaners, Push Sweepers, Spray Extractors and Vacuum Cleaners.
Accessories (purchased individually i.e trigger guns, hoses, lances, brushes etc.)
Water Pumps - Submersible Pumps & Garden Pressure Pumps (when registered online are eligible for a further 3 year extension).
18V platform - including batteries and chargers.
Outdoor Power Equipment.

1yr Trade Warranty

K7 & K5 High Pressure Cleaner Variants.
G Series Petrol High Pressure Cleaner Variants 3000 PSI and above.
WD 6 Class Wet & Dry Vacuum Cleaner Variants.
S 6 Class Push Sweeper Variants.

High Pressure Cleaners/Washers purchased after 01 April 2018 have increased warranty durations and when registered online are eligible for a further 2 year extension.

Proof of purchase and warranty registration must be provided by customer to claim warranty

3yr Warranty plus 2 year extension

K2, K3 & K4 Universal High Pressure Cleaners (see table 2 below for clarification). Sold after 01 April 2018
To receive the 2 year extension, products must be registered online. Please visit: https://www.kaercher.com/au/services/support/product-registration.html

5yr Warranty plus 2 year extension

K4, K5, K6 & K7 Water Cooled motor High Pressure Cleaner variants (see table 2 below for clarification).
To receive the 2 year extension, products must be registered online. Please visit: https://www.kaercher.com/au/services/support/product-registration.html

Kärcher Universal Motors are Air-Cooled and have carbon brushes that wear. Kärcher Brushless Induction Motors are Water-Cooled and will not exceed 30 degrees in temperature (when connected to a garden tap).

If a defect appears in the product before the end of the warranty period and Kärcher finds the Product to be defective in materials or workmanship, Kärcher will, in its sole discretion, either:

(a) replace or repair the Product or the defective part of the Product free of charge, or
(b) arrange the product or the defective part of the Product to be repaired placed by a qualified repairer free of charge.

Kärcher reserves the right to replace defective parts of the Product with parts or components of similar quality, grade and composition where an identical part or component is not available. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired.

Warranty Claims
(a) If a fault covered by the warranty occurs, the purchaser must first contact Kärcher or an authorised Kärcher distributor

(b) Any warranty claim must be accompanied by proof of purchase and details of the alleged defect.

(c) This warranty is limited to defects in the materials or workmanship in the product and does not cover expendable parts or the replacement of parts due to fair wear and tear.

Exclusions
The warranty will not apply where:

(a) the product has been modified, repaired or serviced by someone other than Kärcher or an authorised repairer.

(b) Kärcher cannot establish any fault in the product after testing

(d) the Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar

(e) the purchaser has used or fitted non-genuine or non-approved parts and accessories

(f) the Product defect has arisen due to abuse, misuse, neglect or accident

(g) the Product defect has arisen due to the purchaser’s failure to properly maintain or use the Product

(h) the damage to, or failure of, the Product has resulted from low or high voltage, the use of an incorrectly sized extension lead or a coiled electrical extension lead

(i) the damage has been caused by impurities in the water supply to the product and/or debris contaminating the pump and motor

(j) the damage has been caused by the use of chemicals and detergents not approved by Kärcher

(k) the product was purchased from outside Australia.

(l) the product has been fitted with uncertified 3rd party Li-Ion battery. More informationm below.

3rd Party Li-Ion Batteries

The Li-Ion machines are not designed to allow an installation of 3rd party batteries.
Every Li-Ion battery has its own electronic inside the battery - the battery management system (BMS) - this differs compared to GEL/AGM batteries which come without a BMS.
Installing unknown and untested electronics in our scrubbers or sweepers will lead to a loss of the certificationand may pose riskys to helath and safety.
We use tailored software on the machine for the Inventus batteries to ensure smooth operation. This software may not be suitable for 3rd party batteries.
Not every 3rd party battery is designed to work in our machines; e.g. capability to handle the peak-currents or safe recuperation of currents back into the battery.

Refurbished Stock Domestic Warranty Terms

Kärcher Refurbished Domestic Warranty

For safety and use instructions, please refer to the user guide enclosed with this Product or our website at www.Kärcher.com.au

REFURBISHED WARRANTY - DOMESTIC
Definition; A refurbished machine purchased for domestic household use

12 Month Domestic Warranty

All Home & Garden refurbished units

If a defect appears in the product before the end of the warranty period and Kärcher finds the Product to be defective in materials or workmanship, Kärcher will, in its sole discretion, either:

(a) replace or repair the Product or the defective part of the Product free of charge, or

(b) arrange the product or the defective part of the Product to be repaired placed by a qualified repairer free of charge.