Repair service
Here's how it works: devices from the Home & Garden range can be repaired in our repair centres. Machines within their warranty period are repaired free of charge subject to our Home & Garden terms and conditions.
Specially trained service engineers ensure a high-quality repair. Repair stations for each product group and a full stock of replacement parts on-site also ensure an extremely quick repair. Every machine undergoes a complete function test and safety inspection.
Repairs process
- Package the faulty machine and any accessories that came with the product into a cardboard box.
- Enclose a brief description of the fault and a copy of the proof of purchase.
- Return the product to the closest Kärcher Centre, Service Parner or your place of purchase. Please use our Kärcher Center search tool by clicking here.
- For information on current field service positions, please contact our Customer Service department on 1800 675 714.
For all Australian service and warranty enquries, please see here.
The benefits for you
At Kärcher, repairs are carried out by our specialist team of service agents.
Complete overhaul and safety test
Complete overhaul of the machine and replacement of wear parts. The functionality and safety of your machine will be checked following the repair.
Quick service guaranteed
To ensure your machine is returns fully operational as soon as possible.
Quality guaranteed
Your repair is guaranteed for 6 months.
Service hotline
We are happy to answer any questions you may have, just call us on 1800 675 714.
Repair warranty
Kärcher offers private customers a warranty on Home & Garden products of two or five years depending on the exact model, from the date of purchase, covering material and manufacturing defects. For commercial use on Home and Garden products, we offer a warranty of three months. You must provide proof of purchase as proof of the warranty.
To view Warranty information for Kärcher products in Australia, please click here.
Service partners for Home & Garden
Regardless of where in Australia you bought your Kärcher machine, you can contact any Kärcher Center in your local area in the event that a repair is required.
