Onsite Service | Kärcher Australia

Do you have a service account with us?*:

Yes

No

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If yes, please provide your Customer Number (e.g. 0201..):

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Company Details

Invoicing Address

Company Name*:

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ABN (if applicable):

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Industry:

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Invoicing Address: Line 1 (Unit / Street)*:

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Suburb*:

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State*:

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Postcode*:

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Email for Invoices*:

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Please input a valid email address

Purchase Order Number (if not applicable, enter name and date)*:

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Requestor Contact Details

Your Contact Details

Full Name*:

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Phone / Mobile*:

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Contact Email*:

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Please input a valid email address

Machine Location

Company Name*:

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Site Address: Line 1 (Unit / Street)*:

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Suburb*:

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State*:

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Postcode*:

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Additional Site Information:

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On-Site Contact Details

On-Site Contact Name:

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On-Site Contact Phone / Mobile*:

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On-Site Contact Email*:

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Please input a valid email address

Machine Details

Serial Number Plate

Machine Manufacturer*:

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Machine Model*:

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Machine Material / Part Number*:

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Please input a valid part number

Machine Serial Number*:

Can be found on the sticker on the machine and start with S/N.

Please indicate the serial number of the machine

Please detail the problem with your machine and note any existing damage*:

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Any additional comments you'd like to share?

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Terms and Conditions

Kärcher charges an initial minimum call out fee of $310.00 excluding GST, this includes metro travel and one hour of labour and any consumables required. Please select one:

I hereby approve Kärcher to proceed with chargeable repairs up to the cost limit value of $2000.00 excluding GST, or Cost Limit Value as stated below. If the repair exceeds this, a cost estimation will be provided to my contact email address above

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[Please Advise Cost Limit Value $]*:

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Please do not proceed with any repairs, I would first like a cost estimation provided to my contact email address above, before going ahead with any additional chargeable repairs on top of the $310.00 excluding GST, minimum call out fee.

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Note:

1. All machines are inspected to determine the cost of the repair. Should the cost of the repair exceed $2000.00 excluding GST or the above stated cost limit value, a cost estimation will be provided to the customer for approval. This will incur an additional $125.00 excluding GST, return call out fee. All cost estimations will be sent to the customer via the contact email address provided above.

2. Parts required as specified in the cost estimation, will only be ordered upon cost estimation approval from the customer.

3. Customer to pay immediately with credit card for all repairs completed by the technician on the day. If additional works are to be carried out, they are to be paid and invoiced separately.

4. If the customer is unable to pay by card on the day, an invoice will be sent with a 7 day net payment term with an additional $50.00 excluding GST admin surcharge applied.

5. Kärcher Warranty information can be found at https://www.kaercher.com/au/warranty.html

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By clicking on the checkbox, I accept and agree to the above costs, terms & conditions and I understand that the technician will collect payment immediately at the time of visit via a card reader.

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ONSITE SERVICE REQUEST