ONLINE SHOP INFORMATION

Official Online Shop

Shop here: https://www.kaercher.com/th/karcher-online-shop.html 

Shipping Costs

Orders totaling 5,000 Baht or more: Free shipping.

Orders below 5,000 Baht:

• Bangkok and surrounding areas: 100 Baht per order
• Other provinces: 200 Baht per order

Delivery Information

For products purchased directly from the Karcher Thailand website, we offer the following delivery services:

Domestic Delivery:

Home and Garden Products:

• Bangkok and surrounding areas: 3-5 business days
• Other provinces: 5-7 business days

Professional Products:

• Bangkok and surrounding areas: 7-10 business days
• Other provinces: 10-14 business days

International Shipping: Unfortunately, we are unable to ship products ordered from our online store to destinations outside of Thailand. We apologize for any inconvenience this may cause.

Payment methods

We offer a variety of payment methods for the convenience of our customers: 

• Master
• Visa
• COD (Cash on delivery)

Product Returns

If you've made a direct purchase from our online store and wish to return the product(s) within 7 days, please follow these steps:

• Pack all items you wish to return into the packaging, including any accessories that came with the product. We recommend using the original packaging to prevent damage during transit.
• Provide the return details on the return label received with your order invoice.
• Affix the return label onto the largest side of the packaging.
• Send the return package to the following address:
  Customer Service - Online Order Returns (Return Department) Karcher Retail Co., Ltd. 1005 Sri Nakarin Road, Suanluang Suanluang, Bangkok 10250

*Please ensure to verify the return shipment confirmation on the receipt provided by the courier service and keep the receipt as confirmation of the return shipment.

If you have any inquiries regarding the return process, please contact our Customer Relations team from Monday to Friday, 8:30 AM to 5:30 PM, at 02-0212838 or via email at online.karcher@th.karcher.com.

Note: Returns must be made from the address where the direct purchase was made. We cannot accept returns from purchases made through other online channels.

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