Exchange policy

We offer a 1-to-1 exchange warranty for eligible products under the following conditions:

The product must be within the warranty period.

It must have a manufacturer defect or functional issue (not caused by misuse, accidental damage, or wear and tear). The issue must be reported within 7 days of discovering the defect.

The original proof of purchase (receipt/invoice) is required. 

The product should be returned in its original packaging with all accessories.

Our service technician will assess the item; if eligible, an immediate 1-to-1 exchange will be provided, subject to stock availability.