Kärcher Service

The power of innovation

The name Kärcher is synonymous worldwide with quality and innovation. We have been setting the standard in cleaning expertise for 80 years. As the inventor of the high-pressure cleaner, Kärcher is today a world market leader and one of the driving forces behind technological developments in the field of cleaning technology. Every day our employees in research, development, production and sales ensure that you find the right solution for your cleaning task.

You will be supported by our customer service over the entire service life of your Kärcher machine. Wherever you need us, we or one of our service partners will be there to assist you on-site.

The Kärcher Service range

You work with professional cleaning machines? Then you have to be able to trust that your fleet of machines is fully ready for use at all times. That's why you need a partner who offers you more than just machines: reliable cleaning machines and cleaning agents, advanced technologies, expert consulting and training are essential. Moreover, you need a service range that leaves no stone unturned: with fast, reliable operational service on-site; with all of the necessary tools, spare parts and wear parts; and with ideally tailored packages for inspection, servicing and full service. In a word: Kärcher service. A service that gives you security. That's our promise!

Our service is unique

• Service engineers with fully equipped service vehicles
• More than 40 service partners in Indonesia
• More than 5,000 services carried out every year
• around 100 training days every year
• servicing on over 100 different business models
• Growing active service contracts
• More than 5000 line items in our warehouse

On-site repair

If you require a repair, we offer a fast, efficient, top-quality service. Our aim is to provide the fastest possible service to your utmost satisfaction. The service process described explains how efficient our service system is in the event of a machine fault. Customer service really can be that simple and inspired. 

Repairs process

1. Do you need a repair?
   Does your Kärcher machine require a professional repair quickly?
   No problem! Simply get in touch by phone, fax or email.
   
   
2. We will keep you up to date
   Shortly after your request has been accepted, you will receive an order confirmation via email or fax. With Kärcher's customer service team, you are in capable hands.
   
   
3. Appointments arranged quickly
   We will arrange an appointment together with you. Thanks to our efficient route planning system, we will be with you as quickly as possible. The appointment will be confirmed with you by email or fax.
   
   
4. Straightforward repair
   A specially trained service engineer will come to you directly to carry out the repair. Using the description of the fault that you have provided, we can ensure that any spare parts that are likely to be needed can be brought to the appointment. For a Kärcher-quality repair.
   
   
5. You will get a service report
   As soon as our service engineer has resolved your issue, you will be sent a service report. This report will tell you what spare parts have been fitted and what has been repaired on your machine.
   
   
6. Simple process
   Provided your repair is not covered by a Kärcher Service package or is not being carried out free of charge as part of the warranty, we will send you an invoice. Outstanding service for you.

Your direct contact to customer service/Kärcher operational planning:

T: 0800 140 1551
F: +62 21 5794 3865
Email: info@id.kaercher.com

> After-sales service request

Service training

Always up to date
Kärcher service engineers know how to help in any situation. And that is no coincidence. We take training very seriously. We see this as the key to our success. Our service engineers, as well as those of our service partners, take part in ongoing training at our training centre, where we provide over 100 training days every year.

Training our own service engineers and service partners
Thanks to our comprehensive training system, our service engineers and those of our service partners are trained using the latest teaching methods. Specialist knowledge is acquired through technical as well as electrotechnical training. A wide range of practical exercises ensure that the service engineers are ideally prepared for working in the field.

Supplementary application training ensures that your servicing jobs can be carried out to your utmost satisfaction.

Ideally equipped – our vehicles and workshops

Our utmost aim is to get your machine working again as quickly as possible in the event of a breakdown. If a repair cannot be carried out on-site, machines can also be sent to one of our branches, which are equipped with top-quality workshops. Our service engineer will organise for the machine to be dispatched – for you there is no additional effort involved. If necessary, we will provide you with a replacement machine via the Kärcher rental service.

Our vehicles – a travelling workshop!

Kärcher vehicles have everything on board that service technicians need for inspections, services and repairs. In addition to all of the necessary measuring instruments, standard tools and Kärcher-specific tools, our vehicles are also equipped with the most important spare parts and wear parts, as well as accessories and cleaning agents. Not only do our service engineers have access to all of this equipment, they also have their own laptops through which the entire repair is processed. The laptops can also be used to access technical documents relating to any available Kärcher machine. We ensure that all of the essential requirements to carry out your repair – which are for us a given – can be met as quickly as possible.

Our workshops

Repairs on large machines and machine overhauls are carried out in our workshops. In addition to our central workshop in Jakarta, we also have other workshops in our branches throughout Indonesia, where all of the necessary measuring instruments, standard tools and special tools, as well as all of the most common spare parts and wear parts are of course available.