When can a claim be made under warranty?

Kärcher Warranty

WARRANTY TERMS & CONDITIONS

Kärcher New Zealand warrants that, subject to the exclusions and limitations below, the product will be free from defects in material and workmanship for the duration of the warranty period from the date of purchase.

When returning a defective product to the place of purchase, all goods must be returned that were supplied in the packaging at the time of sale, including accessories.

DOMESTIC PRODUCTS

12 Month Domestic Warranty

·        Accessories

2 Year Domestic Warranty

·        Petrol Water Blasters (G)

·        Vacuum Cleaners (VC)

·        Wet & Dry Vacuum Cleaners (WD)

·        Window Vacuums (WV)

·        Steam Cleaners (SC)

·        Push Sweepers (S)

·        Floor Care (FC, FP, KB)

·        Spray Extractors (SE)

5 Year Domestic Warranty (3 years as standard, plus 2 additional years upon online registration)

·        K 2 and K 3 machines purchased on or after September 2018

·        Please keep your proof of purchase for warranty purposes

·        Online registration must be completed within 90 days from the purchase date to qualify for extended warranty

7 Year Domestic Warranty (5 years as standard, plus 2 additional years upon online registration)

·        K 4, K 5 and K 7 machines purchased on or after September 2018

·        Please keep your proof of purchase for warranty purposes

·        Online registration must be completed within 90 days from the purchase date to qualify for extended warranty

Domestic units used in commercial applications have a 3-month warranty. Kärcher deems units purchased under a business name or with a business credit card as commercial use.

PROFESSIONAL/COMMERCIAL PRODUCTS
 

12 Month Commercial Warranty

·        Sweepers (KM)

·        Scrubbers & Scrubber Driers (B, BR, BD)

·        Municipal Sweepers (MC)

·        Carpet cleaners (Puzzi, CV, BRC)

·        Vehicle Wash (CB/TB/WRP/HDS-C/HDR/SB)
 

2 Year Commercial Warranty

The machine/s must be checked by an approved Kärcher Service Agent after 12 months at the customer’s expense for the 2 year warranty to apply, otherwise a 12 month warranty applies. 

·        Water Blasters (HD / HDS)

·        Vacuums & Steam Cleaners (NT / T / CV / AB / AP / BV / EB

·        Wet & Dry Vacuum Cleaners (NT)

·        Dry Vacuum Cleaners (T)

What is covered by the warranty?

Our warranty covers manufacturing defects of a part or a part failure caused by an error in the assembly of the machine. If a defect appears in the product before the end of the warranty period and Kärcher finds the product to be defective in materials or workmanship, Kärcher will in its sole discretion will replace or repair the product or defective part of the product free of charge, or
arrange the product or the defective part of the product to be repaired or replaced by a qualified repairer free of charge.

Kärcher reserves the right to replace defective parts of the product with parts or components of similar quality, grade and composition. Where an identical part or component is not available, goods presented for repair may be replaced by refurbished goods of the same type and condition.

What is not covered by the warranty?

·        Replacement of parts caused by wear and tear

·        Damage caused by mineral deposits or debris in the water supply

·        Damage to hoses where the hose has been kinked, cut or squashed

·        Damage to o-rings or valves caused by non-Karcher chemicals or cleaning agents

·        Burnt out electric motors caused by low voltage

·        Replacement of parts caused by misuse/negligence/alteration/accidents or lack of regular maintenance as specified in the operator’s manual

·        Repairs carried out other than by a Karcher warranty agent.

·        Consequential costs resulting from loss of use or time, and hire costs

·        Petrol or diesel motors - these are warranted by the respective manufacturer of the motor

·        Complaints and repairs

Please contact Kärcher Customer Service on 0800 KARCHER (0800 527 2437) for more information.