Kärcher Service – Repair service
For us, being close to our customers means that we are actually near you. Worldwide. Exactly where you are and where you need us. Immediately in the event of malfunctions or acute application problems. Any time. Every day.
*Please be aware that we can only address your inquiries in Malaysia. For other regions, we suggest reaching out to the relevant regional office.
Where to find product information?
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Locating product info from machine
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Please complete the following form to register. Please register your warranty online within 7 days of purchase.
Fields marked with an asterisk (*) are mandatory.
The warranty granted by Kärcher does not affect your statutory rights as a consumer (particularly your guarantee). Please see the 2015 warranty conditions for further information regarding the content of the warranty, the duration and geographical scope of the warranty cover and the name and address of the warrantor.
Professional warranty conditions
Your Kärcher product is manufactured to be free of faulty materials and workmanship for the following period:
PROFESSIONAL PRODUCTS
| Headline | Text |
|---|---|
| High Pressure Cleaners | 1 Year Warranty |
| Ultra High Pressure Cleaners | 1 Year Warranty |
| Dry Vacuum Cleaners | 1 Year Warranty |
| Wet & Dry Vacuum Cleaners | 1 Year Warranty |
| Industrial Vacuum Cleaners | 1 Year Warranty |
| Carpet & Upholstery Cleaners | 1 Year Warranty |
| Blowers | 1 Year Warranty |
| Steam Cleaner | 1 Year Warranty |
| Steam Vacuum Cleaner | 1 Year Warranty |
| Sweepers / Sweeper Vacuums | 1 Year Warranty |
| Scrubbers / Scrubber Drier | 1 Year Warranty |
| Parts Cleaners | 1 Year Warranty |
| Dry Ice Blaster | 1 Year Warranty |
PROFESSIONAL ACCESSORIES
Consumable items such as filters, brushes, hoses, o-rings, batteries, cloth sets, accessories and other normal wear and tear parts are excluded under this warranty.
For complete range of Home & Garden products, please Visit or call Kärcher Home & Garden sales division on 03-5565 0399.
** IMPORTANT:
Please retain copy of invoice / sales receipt / proof of purchase along with the warranty registration confirmation for any future warranty claims. If you are not able to furnish proof of purchase, you will be obliged to pay for any repairs.
Additional information please refer to our Professional Warranty Conditions.
You manage your business. We give you security.
Security means being there for others. Where it's not the thought that counts, but your actual presence. Always with 100% commitment and a full range of services. That's got to be your standard. It's always ours. Because we see ourselves as a system provider that offers and performs a whole range of products and services.
We are ready: You will benefit from our service throughout the entire operating life of your Kärcher machine. Wherever you need us, we or one of our service partners will be there for you.
The Kärcher range of services
You work with professional cleaning machines and have to count on your entire machine fleet being ready for operation at any time with no limitations. For this, you need a partner who has more to offer than just machines: Reliable cleaning machines and cleaning agents, advanced technologies, expert advice and training. Accompanied by a range of services that leaves nothing to be desired. With operative service on-site, quick and reliable. With all required tools, spare parts and wear parts. With optimally tailored packages for inspection, maintenance and full service. In short: Kärcher Service. A service that gives you peace of mind. Promised.
The Kärcher service network
First-class service is a crucial part of the Kärcher system. In our comprehensive global service network with experienced technicians, we guarantee first-class support.
We react quickly and keep all required spare parts and tools in stock. Our technicians have an excellent level of training and know the machines that you use inside out. And no matter your needs and requirements, we will support you – from advice over the phone to training opportunities.
Repairs on site
In the event of any repair work, you will receive a first-class, quick and effective service from us. It is our goal to successfully conclude every service order as quickly as possible and to your utmost satisfaction. The service process described here illustrates how efficiently our service system works. Customer service really can be that brilliant and simple.
The repairs procedure:
- Need a repair?
No problem. Simply contact us by telephone, through the Service app, by fax or e-mail. Your Kärcher machine will then be professionally repaired promptly and ready for use again as quickly as possible. - We'll keep you updated
Shortly after accepting the order, you will receive an order confirmation through the Service app, by e-mail or fax. You're in good hands with the Kärcher customer service team. - Quick appointment arrangement
We'll arrange an appointment with you. Thanks to our efficient route planning system, we'll be with you as quickly as possible. The appointment will be confirmed to you by e-mail or fax. - Kärcher quality repairs
A specially trained service technician will come to you and attend to your machine. Using the description of the fault you have provided, our service technician will bring the spare parts required. - Instant service report
As soon as our technician has eliminated the problem, you'll instantly receive a service report by e-mail or fax. This report provides you with the details of which spare parts were installed and what was repaired in your machine. - Simple processing
If your repair is not covered by a Kärcher service package or is not carried out free of charge under the warranty, you'll receive the invoice by e-mail or post. The best service is always straightforward.
Your direct customer service contact:
Telephone: [xxx]
E-mail: [xxx]
