Onsite Service | Kärcher Australia

Do you have a service credit account with us, or are you a cash customer (paying costs upfront)*:

Credit Account

No Account - Cash Customer

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Company Details

Invoicing Address

Company*:

Please enter your company name!
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Site Address*:

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City*:

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Postal code*:

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Contact Details

Requestor

First name*:

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Last name*:

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Phone number*:

Phone number needs to be 10 digits with no spaces

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Please use a valid phone number

Email*:

Please enter your email address.
email

Machine Location

Company*:

Please enter your company name!
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Site Address*:

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City*:

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Postal code*:

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Additional Information:

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Contact Person

On-site contact

Contact Mobile Number*:

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Contact Email*:

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Machine Details

Machine Manufacturer*:

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Machine model purchased*:

Eg. HD 6/15 M Plus

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Purchase Order Number*:

required

Part number*:

Please indicate the part number of the machine (X.XXX-XXX.X). Can be found on the box or machine.

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Serial number*:

Can be found on the sticker on the machine and start with S/N.

Please indicate the serial number of the machine

Serial Number Plate

Problem description:

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Any additional comments you'd like to share?:

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Terms and Conditions

Kärcher applies a minimum call out fee of $341.00 (including GST), which covers metro travel, one hour of labor, and any necessary consumables.

Select one of the following options:

I authorise Kärcher to proceed with chargeable repairs up to the value of $__________________ including GST. :

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Please provide a cost estimate before proceeding with any repairs

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If the repair exceeds this amount, a cost estimate will be provided to my email address provided above. Please provide a cost estimate before proceeding with any repairs.

1. All repairs are inspected to determine the cost of the repair. Should the cost of the repair exceed the above stated cost limit, a cost estimation will be provided to the customer for approval. This will incur an additional $137.50 (including GST) return call out fee.

2. All cost estimations will be sent to the customer via the email address provided above.

3. Parts required as part of cost estimation will only be ordered upon approval.

4. The customer is required to pay for all completed repairs on the same day. Any additional work will be invoiced separately and must be paid accordingly.

5. If payment is not made to the technician upon completion of the work, Kärcher reserves the right to undo all the performed tasks, which may result in your equipment being non-operational.

6. There is a 1.9% transaction fee when paying by card. Kärcher Pty Ltd does not accept American Express.

7. Kärcher Warranty information can be found at https://www.kaercher.com/au/warranty.html